Frequently Asked Questions
Everything you need to know about shopping with us and supporting our cause.
How do shipping costs and delivery times work?
Standard UK delivery takes 3-5 working days and costs £3.95. All proceeds from shipping and sales go directly toward funding our life-changing research and support services.
What is your return policy for clothing items?
We offer a 28-day return policy for all fashion items, provided they are unworn, unwashed, and have the original tags attached. Please use the returns form included in your parcel.
Are your apparel products ethically sourced?
Yes, we prioritize ethical manufacturing. Our clothing range is produced in factories that adhere to fair labor standards, and many of our items are made from 100% organic cotton.
How do I know which size to order?
Each product page includes a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications to ensure the perfect fit.
Do you offer international shipping?
Currently, the Diabetes UK Online Shop ships to addresses within the UK. We are looking into international options to help our global supporters in the future.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.